Advisory on COVID-19


Dear Colleagues,

We are writing to inform you that two students have recently come in close contact with patients confirmed with COVID-19. As per the Ministry of Health advisory they are now quarantined at home for 14 days.

Presently there are NO cases of students or staff infected with COVID-19 at HELP University and HELP Academy.

We want to reassure you that our university’s highest priority is our unwavering focus on the health and safety of our staff and students. In the event if staff and students are impacted by COVID-19 we will give them all the appropriate support.

HELP has initiated a university-wide contingency plan, with the appropriate procedures and measures, to cope with the challenges of COVID-19 so that all students and staff are monitored and protected.

Our management receives regular briefings from the Ministry of Health and the Ministry of Education. We follow their advice and guidelines.

We have taken the following precautionary measures as recommended by the Ministry of Health (MOH) to safeguard the university community:

  1. All students and staff who have travelled overseas are required to undertake a 14-day quarantine period at home starting from the time they arrive back in Malaysia. After the 14 day quarantine period, they must visit a doctor at a clinic, to get the medical clearance to return to school or work.
  2. All students and parents are advised to postpone travel to countries and cities that have been declared with COVID-19 outbreaks. At this moment they include certain provinces and cities of China, South Korea, Japan, Italy and Iran. At HELP, staff are not to travel overseas for personal or business trips until further notice.
  3. All visitors to our campuses and buildings will have their temperature checked. Entry will be denied for those who have a temperature of 38C and above.
  4. Students, parents and staff are urged to monitor their health and to check if they have any of the COVID-19 symptoms, e.g. the most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea.

We take this opportunity to emphasize the importance of practicing good personal hygiene and sensible precautions to minimize the risk of illness as we go about our daily lives.

Our buildings and furniture are regularly cleaned and disinfected.

We thank staff, students and parents for your cooperation. We appreciate that you be forthcoming in disclosing the necessary travel and health information should the need arise.

The management will be sending out weekly updates on Fridays regarding the COVID-19 situation on our campuses.

We would like to continue to assure students and parents that the university’s highest priority remains the health and safety of our students and staff. As soon as we know of any information that affects any one of our students, parents or staff, we will share it with the wider HELP community to the best of our ability through the official communications channel – email from the university.

To help each other and the nation, we urge students, parents, and staff not to spread unnecessary alarm, and information that may not be genuine regarding COVID-19.

Here are some useful websites regarding COVID-19, and what you should do if you become infected:

Ministry of Health, Malaysia
World Health Organisation
Centers for Disease Control and Prevention, United States


The Management
HELP University and HELP Academy

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